Terms of Service
Effective April 2025
These Terms & Conditions govern the use of AskPro’s platform and services by Corporate Partners, Professional Volunteers, and Not-for-Profit (NFP) Organisations. By accessing or using AskPro, you agree to comply with and be bound by these terms.
Organisations with a Corporate Volunteering Program
Eligibility
Corporate Partners must be registered businesses or organisations operating in Australia and capable of supporting employee volunteering.
Fees
Corporate use of AskPro is subject to a monthly or annual subscription fee, agreed upon at the time of onboarding.
Responsibilities
- Promote AskPro as an approved volunteering option for employees.
- Encourage staff to engage meaningfully and uphold professional standards.
- Allow employees reasonable flexibility to participate during working hours (as agreed internally).
Reporting & Use of Data
AskPro provides monthly reports detailing volunteer hours and outcomes. These may be used for CSR reports, board updates, internal comms, and social media—with attribution to AskPro.
Professionals Volunteering Their Time
Eligibility
Volunteers must be 18 years or older and possess relevant professional experience in areas such as strategy, HR, marketing, IT, finance, legal, or other expertise listed on the platform.
Commitment
- Volunteering is flexible, typically 1 hour/week for up to 4 weeks per project.
- Volunteers may accept or decline project invitations without obligation.
Conduct
Volunteers agree to:
- Maintain professional standards and confidentiality.
- Prepare for sessions and engage respectfully with NFPs.
- Notify AskPro of any conflicts or concerns immediately.
Use of Information
Volunteers must not use any information obtained through AskPro for commercial purposes or personal gain. All advice is given in good faith and on a voluntary, non-contractual basis.
Not-for-Profit (NFP) Organisations
Eligibility
Eligible organisations must be registered Australian not-for-profits, charities, or social enterprises. AskPro reserves the right to verify status.
Membership & Fees
AskPro operates on a low-cost membership model, with fees scaled based on employee size. Membership includes unlimited session bookings.
Responsibilities
- Provide clear briefs to volunteers and engage in good faith.
- Attend scheduled sessions and provide feedback post-session.
- Respect the time and expertise of volunteers.
Use of Advice
Advice given through AskPro is non-binding and should be treated as general guidance. NFPs are responsible for all decisions and outcomes based on such advice.
General Terms (All Users)
Confidentiality
All users agree to maintain confidentiality around any sensitive or personal information shared during sessions.
Data & Privacy
AskPro handles user data in accordance with its Privacy Policy. Users consent to reasonable use of data for operational and impact reporting purposes.
Intellectual Property
All materials created or shared on the platform remain the intellectual property of their original creators unless otherwise agreed in writing.
Limitation of Liability
AskPro acts solely as a connector between volunteers and NFPs. We are not liable for outcomes, losses, or damages arising from the use of advice shared in sessions.
Termination
AskPro reserves the right to suspend or terminate access for any user who breaches these terms or engages in inappropriate conduct.
Amendments
AskPro may update these Terms & Conditions periodically. Continued use of the service implies acceptance of any changes.