Privacy Policy
Effective April 2025
At AskPro, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information across our platform and services.
By using AskPro, you agree to the terms of this policy.
1. Who We Are
AskPro is an Australian platform that connects skilled professionals with not-for-profits seeking expert advice through virtual, skills-based volunteering.
2. What Information We Collect
We collect the following types of personal and professional information:
From Professional Volunteers:
- Name and contact details
- Job title and professional background
- Areas of expertise and availability
- Session feedback (where provided)
From NFP Users:
- Organisation name, size, and contact details
- Staff names and contact details for sessions
- Project briefs and session summaries
- Feedback on volunteers
From Corporate Partners:
- Company contact and billing information
- List of participating employees (if applicable)
From Website Visitors:
- Browsing behaviour (via cookies)
- Contact form submissions
3. How We Use Your Information
We use your information to:
- Match experts with suitable NFPs
- Schedule and facilitate virtual advisory sessions
- Improve the platform experience
- Generate anonymised impact reports
- Communicate updates and opportunities
- Ensure platform safety and integrity
- We will never sell your personal information.
4. Sharing Your Information
Your personal details are only shared in the following circumstances:
- With matched participants for booked sessions (e.g. name, contact, and session details)
- With your consent (e.g. public profile listings for experts)
- With service providers who help us operate the platform (under strict privacy obligations)
- When legally required by law enforcement or regulators
5. Data Storage & Security
We store your data securely on trusted cloud-based platforms with appropriate encryption and access controls. Only authorised AskPro personnel can access your information.
6. Your Rights
You have the right to:
- Access your personal data
- Correct or update your information
- Request deletion of your data
- Withdraw consent at any time To do any of the above, contact us at privacy@askpro.com.au
7. Cookies & Analytics
We use cookies to improve your browsing experience and understand how visitors interact with our website. You can disable cookies through your browser settings.
8. Data Retention
We retain personal information only as long as necessary for operational, legal, and reporting purposes. You may request deletion at any time.
9. Changes to This Policy
We may update this policy occasionally. If we make significant changes, we’ll notify you via email or through the platform.
10. Contact Us
For questions or concerns about this policy, please contact:
Jeremy Cookson Founder, AskPro jeremy@askpro.com.au
jeremy@askpro.com.au